Commonly Asked Questions regarding Products

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Rachael Ray Cookware, Stoneware, Utensils, and Bakeware

Below are commonly asked questions related to the Rachael Ray Collection. 

For additional use and care inquiries, customer service can be contacted at (800) 214-8369

 

What is Rachael Ray Limited Lifetime Warranty?

The Lifetime Limited Warranty guarantees your cookware to be free from defects in materials and workmanship under normal household use for the lifetime of the cookware. Meyer Corporation promises the original purchaser to replace any defective part or item during the guarantee period.

Scratches, stains, discoloration or damage caused by the use of cooking sprays or overheating are not covered by this warranty. Additionally, this warranty does not cover damage caused by accident, misuse, abuse, commercial use or incidental or consequential damages.

Please mail any defective items to:

Meyer Corporation
Consumer Relations
2005 Meyer Way
Fairfield, CA 94533

Be sure to include a short note inside the box explaining the problem with your cookware, along with your name, address, and a daytime phone number.

We recommend choosing a shipping service that provides a tracking number or proof of delivery service that allows you to track the status of your shipment to us. We are not responsible for shipments not received at our facility.

How do you clean and care for Non-stick cookware?

It is important to wash pans thoroughly after each use. Use a mild dish washing detergent, warm water and a soft nylon brush or nylon scrub pad. This will remove food and grease particles that may burn when your pan is reheated. If food remains on the non-stick surface, boil a mixture of three parts water and one part vinegar in your pan on medium heat for 5-10 minutes to dislodge food particles. Let stand until cooled. Wash with warm, soapy water and a soft nylon brush, rinse and dry.

*Do not use high heat and cooking spray.

*Do not use steel wool or any abrasive cleansers when cleaning non-stick cookware.

 

 

How Do I Clean My Hard Anodized Cookware?

To clean your hard anodized cookware, use warm water and mild dishwashing soap with a sponge, nylon pad or dishcloth. To prevent water spotting, rinse in warm water after washing and towel dry thoroughly. It is important to clean your cookware thoroughly after each use to prevent staining from food or grease. 

If staining or burnt on spots occur, soak the cookware in hot water with a liquid dishwashing detergent before washing with Bar Keeper's Friend® cleanser. Be sure to rinse well as Bar Keeper's Friend® can leave a powdery residue.  You can also make a paste of baking soda and water. Rub onto stains using a nylon pad and let sit for up to 30 minutes. Wash, rinse and towel dry.

DO NOT wash hard-anodized cookware in the dishwasher unless your use and care included with your product says it is safe to do so.  Harsh chemicals like dishwasher detergents will damage the surface. Do not use oven cleaners, steel wool, harsh detergents or cleansers with chlorine bleach.

Please note that stains, scratches, discolorations, and damage from use in an automatic dishwasher are not covered under you cookware warranty.

How Do I Clean My Stainless Steel Cookware?

It is important to clean your cookware thoroughly after each use to prevent staining or build-up from food or grease.  Occasionally stainless steel may exhibit a rainbow-like discoloration. This discoloration is normal for new stainless steel cookware. Such discoloration may also take place if the cookware is exposed to higher temperatures. As long as the cookware has not been overheated, this rainbow-like discoloration should be easy to remove.  To remove, use Bar Keepers Friend® cleanser and a soft, nonabrasive sponge. Be sure to rinse thoroughly as cleansers can leave a powdery residue. Lemon juice will remove the 'rainbow' effect as well. 

To prevent water spotting, rinse in warm water after washing and towel dry thoroughly. If a spotted white film appears (caused by minerals in the water) try rubbing with a sponge or brush and lemon juice or vinegar. Wash, rinse and towel dry.

To remove stubborn stains or discoloration, use a stainless steel cleaner such as Bon Ami® Polishing Compound or Barkeepers Friend®. The cleaner should be rubbed on the stains with a non-abrasive pad, cloth, or sponge. Do not scrub with steel wool or use harsh abrasive cleaners as scratching may occur.

Stainless steel cookware may also be placed in the automatic dishwasher using a mild dishwashing detergent.

Could you instruct me with how to use and care for my stoneware?

Use and Care

• When cleaning your stoneware, do not use oven cleaners, scouring pads or harsh abrasives.

• This stoneware is dishwasher safe.

• Nonstick sprays may be used, but may build up over time. Wash stoneware using a mixture of warm water and vinegar to restore the original surface.

• Do not allow stoneware to soak in water for long periods of time. 

• Do not immerse stoneware in cold water while the dish is still hot. Allow the dish to cool to room temperature.

Tips

• Do not place hot stoneware directly on cold counter top as it may cause stoneware to crack. Place a cloth or trivet under the stoneware before placing on the counter or move to heat resistant surface like wooden cutting board.

• Metal or sharp edged utensils can be used in this stoneware. However, cutting with sharp knives may leave slight scratches in the interior surface.

• To avoid scratches or chips in the stoneware, place paper towels between dishes when storing. Stoneware is a ceramic product and will break if dropped on to hard surfaces.

• This stoneware is not intended for commercial use or restaurant use. 

• Never try to repair chipped, cracked or scratched stoneware.

Safeguards

• Do not use stoneware on your stovetop or cooktop. Do not drag over the surface of stovetop or glass top ranges, as scratches may result. We are not responsible for scratched stovetops.

• This stoneware is microwave safe. Always use potholders when removing stoneware form the microwave.

• Never place your stoneware under the broiler or any other direct flame or heating element.

• This stoneware is oven safe to 500°F. (Some pieces may have silicone on the lid handle which is only oven safe to 350°F) Quick changes in extreme temperature could cause thermal shock causing your stoneware to crack. If moving stoneware from refrigerator or freezer directly into hot oven, the temperature should not be set higher than 350°F. or the stoneware may crack. Always make sure stoneware has warmed or cooled to room temperature before placing in the stove, freezer, refrigerator or under cold water in the sink.

• The stoneware is safe for use in the refrigerator and freezer.

To assure long and pleasant experience, please always read your instructions in their entirety, included with your product before using.

 
 
 
 
 

What Temperature Is My Cookware Oven Safe To?

Cookware temperature is primarily determined by the type of handles/knobs your cookware has. Please reference the chart below to determine what type of handles your cookware has:

Please refer to the following temperature guidelines for the types of handles used on our cookware:

 
 
 Handle Type
 Oven Temperature
 Phenolic
 350° F
 Rubberized
 350° F
 Silicone
 400° F
 Stainless Steel
 500° F
 Stoneware
 500° F
 
 
 
 Cast Iron
 500° F
 
 
 

Please note: All cookware handles will heat up when used in the oven so always use pot holders when removing any cookware from the oven.

 

Nonstick Coating And The Use Of Metal Utensils

Refer to the Use & Care brochure or the package instructions that accompany your cookware product.

The following is a list of cookware distributed by Meyer Corporation that is metal utensil safe.  If a particular cookware line is not on this list and you are still not sure if your cookware is metal utensil safe, you can call our Customer Service department and speak with an agent by calling 800-888-3883 between the hours of 7 a.m and 5 p.m. (PST), Monday - Friday.

**Does not apply to cookware manufactured prior to 2011.

The aluminum nonstick skillets are not metal utensil safe.

 
Product Class
Metal Utensil Safe

Rachael Ray Stainless Steel

YES

Rachael Ray Stainless Steel II

YES
 
Is my cookware dishwasher safe?
Product Class
Dishwasher Safe

Rachael Ray Porcelain (all colors)

N

Rachael Ray Porcelain II (all colors)

N

Rachael Ray Hard Anodized

N

Rachael Ray Hard Anodized II

Y

Rachael Ray Stainless Steel

Y

Rachael Ray Stainless Steel II

Y
 
*The aluminum nonstick skillets are not dishwasher safe.
 
**Does not apply to cookware manufactured prior to 2011.
 
 

How do I clean and care for my metal bakeware?

To clean your metal bakeware, wash your bakeware with warm, soapy water and a soft nylon brush, rinse and dry. We recommend using a mild dishwashing detergent. To prevent water spotting, rinse in warm water after washing and towel dry thoroughly. Our Rachael Ray bakeware is easy to clean!

 It is important to note that our nonstick bakeware features a two-coat nonstick coating that is made from a high quality Silicone Polyester. This type of coating will wear out over time, as a portion of the silicone is used up with each use. Placing the product in the dishwasher actually washes away the silicone faster than washing by hand, so we recommend washing by hand to ensure the longest lasting nonstick performance and not in the dishwasher.

 
     

For additional use and care inquiries, customer service can be contacted at (800) 214-8369