RachaelRay.com Community Guidelines

At RachaelRay.com, and on our Team Rachael social media handles, we love and encourage our community. We’re all about you: We want to help, inspire, encourage, swap stories (and recipes!), and help make each other’s lives just a little more delicious.

To this end, we’ve established Community Guidelines to help foster our conversations. These are mostly common sense rules, meant to keep things honest and constructive.

Remember to:
1. Play Fair: We don’t allow derogatory comments in the form of name-calling, racial slurs, sexist commentary, or hate-speech of any kind. Comments containing obscene profanity are also not acceptable.
2. Nix the Spam: Comments posted in order to boost the page rank of your own site, sell your goods/services/expertise, or promote your own interests in any way are not allowed.
3. Be Polite: Comments containing personal attacks on any employees connected to this website, other commenters, the subjects of our articles, or any other person connected to this site, will not be posted. Trolling of all kinds is forbidden. If you wouldn’t show your grandmother, please don’t write it here!

Please feel free to:
1. Support and Like: Read something you love or feel inspired by? Tell us in the comments!
2. Disagree: Constructive criticism is always welcome. We look to learn from you, too.
3. Share: Do you have something to add to our knowledge-base? Share your own experiences in the comments or on social media, and add your own story to ours.
4. Help Us: Let’s keep comments to the same level of quality you expect from us in return. Please participate fairly, and if you see something that you think violates these guidelines, bring it to our attention by Contacting Us or posting in the thread.

These are a work in progress and will probably change. Check back for the most recent updates, and thanks for lending your voice to our growing community!

Special thanks to Mashable, CNN, and The Verge for inspiring these guidelines!

49 Responses to “RachaelRay.com Community Guidelines”

  1. Paul Dorman says:

    I left a message about a pot on you site. The pot needs to be weighted on the bottom or the handle made smaller. I just want to help. I am not interested in a refund. Look we have been fans from the very start. I do not want a silly design defect to hurt her or anyone else. Please look into it. One of in fact the biggest reason we are a fan is we believe Rachael is a good person. Few things make us happier than to see a good person succeed. I know Rachael will never read this, but, it your job to protect her. It is the 1-1/4 stainless steel even heat distribution Sauce pan #QQ12C.

    • Jenn Giacoppo says:

      Hi Bonnie, I saw your message on our Facebook wall and will pass along what you wrote in to our manufacturer. Thank you! – Jenn, RachaelRay.com

  2. don wright says:

    I hope you can help our effort. We here at Four Seasons Park in Largo Fl will a flea market sale on Sat Jan 25 2014. For the past 6 months we have collected stamps to be redeamed for Rachael Ray tableware at the local grocer (ALBERTSONS) . What we now is some proper signs and ad material. If you can help us in that department would be nice. Our address at the park is as follows: [*edited to remove personal information] PS This is a senior citizen park Thankyou

  3. John Medlock says:

    My name is John Medlock. I have posted on the Rachel ray show Facebook page, I am not sure if Rachel will see this but I hope that she does. I am also a cook who dreams of one day having my own cooking show and my own restaurant. I recently posted to the Facebook page that I am curious as to how to become a product tester for Rachel. I would also love any help, advice, tips etc. that she may have for me as to how to get a tv show and or restaurant. Thank you from an inspired fan and fellow culinary artist. ~Big John

    • Jenn Giacoppo says:

      Hi John!
      Thanks for writing in. I saw your comment on Facebook, and thought I replied – sorry if it got lost in the shuffle. Right now, we don’t have any designated product testers outside of our manufacturer. If the opportunity arises, I’ll certainly let our community know :) In the meantime, take care, and best of luck with all of your amazing goals. Keep on cookin’! – Jenn, RachaelRay.com

  4. I am writing in an effort to request a donation for our schools annual auction. Our auction benefits the continued education of all of our students and those who will follow! We are a very small Catholic school located in the oldest town west of the Mississippi called Sainte Genevieve. Our school is a faith based school who will turns know one away seeking a strong academic education. Please send me information on how to apply for a donation from you! Your products are outstanding and woud be very beneficial to our event! Thank you!!!

  5. Interested in finding out if Rachael Ray does speaking arrangements? My husband and I are show producers of the With This Ring Bridal Show. We would love to have Rachael as a special guest and speaker at our VIP AFter Party. Could you please forward information to me via email. Thank you so much!

  6. Cecelia Slater says:

    January 16, 2014

    Dear Friend,

    On Friday, April 11th, 2013, the Tooker Avenue Elementary School PTA will be holding its Seventh Annual Spring Chinese Auction. We are a (501(c)(3)) non-profit charitable and educational organization; our Federal ID # is 11-2986141 and our New York State Tax Exempt Number is 241601. This event is always well attended and promotes togetherness amongst neighbors and the Tooker Avenue School Family. It is a night of raffles and fun to raise funds to support programs that enrich the children’s school experience. These programs and events enrich the children’s lives and bring the children together with family and friends. These programs really make a big difference to the kids!

    We are seeking sponsors to support our efforts by offsetting the cost of the Auction. Donations of any denomination are greatly appreciated and will be used as door prizes and raffles. All donations will be clearly marked with the donors’ name and will be announced at the event.

    Our hope is to secure sufficient funding and donations through your generous contributions for the event. Please speak with our committee person delivering this letter regarding your donation. If you should have any additional questions or you would like to arrange a donation, please feel free to contact Melissa Clark at [redacted by editor] or Cecelia Slater [redacted by editor]. If you will be donating tickets or coupons with an expiration date, please keep in mind that they will not be distributed until Friday, April 11, 2014.

    Thank you for your consideration and support. Your generosity is truly appreciated. The Tooker Avenue PTA appreciates your interest in the future of our children!!!


    The Chinese Auction Committee
    Tooker Avenue PTA

  7. Scott Barker says:

    Hello I’m Scott Barker with Kentuck Volunteer Fire Department in Virginia. We are doing a silent auction and we would love for you to be a part of it. Please email me so I can give you the details Thanks for your time and I hope to hear from you soon and hope you will be able to help. Thanks again and God bless.
    Scott Barker
    Kentuck Volunteer Fire Department

  8. Karen says:

    Hi Rachael Ray and Team!!
    We are a small non-profit Firefighters Association in South Berwick, ME. We will be holding our first annual penny sale (giant raffle), to support less fortunate families in our community to help them with Holiday Food Baskets and Christmas presents for their children. I participated in the Shaws Supermarket, Rachael Ray Dinnerware Program. I have place setting for 2, to raffle, and was wondering if Rachael would/could sign something for us to put with the setting. We love the show!! And are hoping that if we have a celebrity name to throw out there for raffle, it would help get the attendance up.
    Thanking you in advance for your time and consideration for our fundraiser.
    Have a wonderful week.
    Karen Leach

  9. Pat Buffman says:

    The Boutique at the Rink is a fundraising tradition run by over 300 community volunteers This May we will transform the Bethlehem Municipal Ice Skating Rink into a “chic boutique”filled with gently used clothing, accessories, jewelry, household items, toys and vintage clothing all donated by residents of the LehighValley! Last year we raised $207,000 to fight cancer. We support 3 community organization-St. Luke.s Cancer Center, St.Luke Hospice &Cancer Support Center, We also have a raffle during the sale which raised $11,000 last year. I am asking for a donation for the raffle. Please consider helping us with the 40th Annual Boutique at the Rink that support families affected by cancer in our community. We need all donations by April 7th. We are a 501(c)(3) non-profit organization & all items donated to us are tax deductible. Thank you for your time and consideration. PAT

  10. Billie Belt says:

    Hi Rachel, I am writing to you too request a donation to our annual Panther Pride Carnival. We are small school with 300 students our carnival is our biggest event we put on, which is a fundraiser. we are a 501{C}{3} non profit organization and all items will be part of our silent auction. We would appreciate your consideration in helping us be a success by donating some items to auction off. Thank you for your time. and consideration . Billie Belt PTA president

  11. Donna A. Peters says:

    Just wanted to let you know about our upcoming event-never know if someone on your page may be in Charlotte in May.

    We are working hard to educate the public on
    “Black Dog Syndrome”

    We are having our 3rd Black Dog Appreciation Day & Black Dog Walk in Charlotte, NC on May 3rd.

    Our recent walk, was featured on a segment of the NBC Nightly News with Jill Rappaport and Emmylou Harris.

    Please join us- https://www.facebook.com/BlackDogAppreciationDayBlackDogWalk

    Our own video: http://youtu.be/zpTh5z7oQyw

    Our national tv segment: http://video.msnbc.msn.com/nightly-news/54050545

    Thank you, Donna A. Peters Charlotteblackdogs@gmail.com

  12. bonnie says:

    how do I share my invented recipe with only Rachel?

  13. Bruce Large says:

    On the 03 March 2014 Rachael Ray Show, she asked to be contacted about people doing exceptional things for others. I would like to recommend a lady named Darlene Large. (Yes, my bride of 58 years, so I am prejudiced.) Almost 40 years ago she founded a 501 (C) 3 non profit organization to care for orphaned and handicapped children in India. Over the ensuing years, she estimates that she has rescued over 4,000 children. The organization in the U. S. is 100% volunteer, Christian based beliefs, and not affiliated with any government, political or religious organization. I encourage you to visit the above website.

  14. Simone Gers says:

    Rachel, thought you’d get a kick out of this. My son Tanner who is blind and loves to cook healthy meals decided to try to inspire others by taping a youtube video with his friend, Sam, who is also totally blind. These are two guys who love to cook and want to inspire others, no matter what their situations are, to take the time to cook tasty, healthy meals. I love watching you cook and share on your show, and when I just watched their video, I thought, Rachel Ray would love this. Enjoy!

  15. Tess Meeker says:

    This is an amazing couple from Columbus, Ohio. Please check out the latest news of their recent home to help out children and others in our community.


  16. suzanne b says:

    I am not to sure how to go about this. But I am holding a benefit raffle for a local family and I was trying to find out how I could go about maybe getting a few thing for the raffle donated. I hope it isn’t to much. Their 20 month old daughter was diagnosed with Choroid Plexus Carcinoma which is a rare brain cancer and there has only been 15 know cases of this type of cancer. We are trying to raise as much money as we can for this family. Please let me know how I can get some more information for this. Thank you and God Bless you all.

  17. Lori Hetchler says:

    Hi Rachel,

    I’m writing in reguards to my 26 years old nephew. February 13,2014 he was diagnoised with 2 brain tumors. We will be holding a personal benifit for him in July of 2014. He is unable to work so we need to raise money for him.Is there anything you can do to help? Thanks so much for your time and Bod Bless you..Lori

  18. Hi,

    The STEPS Center For Excellence in Autism is a school located in Strongsville, Ohio that relies on tuition, fundraising and community support to survive. It was developed to meet the needs of children ages 3-18 throughout Northeast Ohio diagnosed with autism spectrum disorders and related developmental delays in a center-based program.

    The STEPS Program offers a 1:1 teacher to student ratio, addresses communication, conversation and language skills, motor skills, social and play skills, receptive language skills, imitation skills and small and large group responding. In addition, behavior programs are designed to increase functional behaviors.

    Early Intervention and individualized treatment is the key to the success of children with Autism. To be effective early intervention must be comprehensive, intensive, extended over time, individualized, and delivered directly to children. A child with autism has the ability to live a full productive life and is able to grow into a participating member of society.

    We are seeking your help in the form of a donation to help stock our kitchen which will be used to teach valuable life skills to our current Jr. High and High School age students. We are looking for any of the following items:

    - cookie trays
    - baking pans
    - silverware
    - spatulas, spoons
    - mixing bowls

    Anything that you can possibly help with would be greatly appreciated. In return for your kindness we will place your company logo on our webpage!

    Please visit our website at http://stepsconsulting.org to learn more about the STEPS Center for Excellence in Autism.

    Donations can be sent to:
    STEPS Center for Autism
    21337 Drake Road Unit C
    Strongsville, Ohio 44149

    Thank you in advance for your time and consideration!
    Terri Buesking

  19. Dee Rao Walker says:

    Dear Rachel,
    My nephew and his fiancé were one of the couples that lost their money to Re Bar in Brooklyn, NY for their wedding. They both are hard working recent college grads and were planning every step for over two years and paying as they planned. Not only did they lose $14,000 but all the joy of their original plans, photos, etc. Just recently a book store offered them their space which I am not sure yet of the circumstances but I am sure you realize that all these couple need assistance but this is MY nephew so I need to get the word out too. If you have any suggestions regarding the catering part since it will only be the space the bookstore is offering, your suggestions will be appreciated and needed too. Their wedding date is for Aug 24,2014 which will remain no matter what.. Hope someone will read and contact me with advice. Aunt Dee in Queens, NY

  20. Beth O'Brien says:

    Dear Rachel,

    First and for most I am not asking you for anything. Just simply letting you know about your product I bought. I absolutely love your cookware and I am newly divorced and a single mom who had to replenish my kitchenware. I purchased your orange pot and pan set but the orange coloring on them continues to peel off. Even though they can be washed in the dishwasher I still wash them by hand so I don’t understand why the pots and pans are chipping? I want to add to extra pieces to my collection but I am afraid they will chip as well. Is the quality of your cookware different at the different stores you sell them at? If so I rather go to a more expensive place to get what I want rather than Walmart where I purchased my set if the product wont chip. Please let me know. Again I love your show and your cookware especially the utensils that sit on the pots-that’s just pure genius! Thank you for your time.
    Beth O”Brien

    • Jenn Giacoppo says:

      Hi Beth!
      So sorry to hear you’re having a problem with the cookware. Please reach out to the customer service team at our manufacturer so they can take care of you! You can reach them at 1-800-214-8369 M-F, 7am-5pm PDT. Thanks! – Jenn, RachaelRay.com

  21. Donna Manfredi says:

    My husband has started watching your show with me and is inspired to try new dishes. I was sick a lot last year, so he had to do most of the cooking. And he still is! After 50 years of marriage, it can be a challenge to cook with our old pots & pans and bowls, but he does great! Thanks for inspiring him!

  22. Ken Stein says:

    For some reason, I can’t seem to leave any comments on any of your FB posts. Have I been “blocked” or something? Why? Pls advise.

    • Jenn Giacoppo says:

      Hi Ken,
      You definitely haven’t :) Have you physically “Liked” the page? – Jenn, RachaelRay.com

      • Ken Stein says:

        Yea. Definitely. Which is why it shows on my feed. But, on both the web and FB mobile app I seemed to be blocked from either commenting on posts or sharing… :-(

        • Jenn Giacoppo says:

          Hi Ken,
          That’s so very odd. You may need to write into Facebook to report an error. You are not on our banned list (this is a very short list, comprised of mostly spam accounts!). Here’s how to do that. Sorry for any problems, but I can tell you that you’re all clear from our end. Thanks! – Jenn, RachaelRay.com

  23. Debra Short says:

    Hi There! I recently read that Rachael collects Vintage Salt & Pepper Shakers ! I was so happy to hear that! I thought I was the last living collector out there! I would love to see a blog post about her collection, maybe linking to recommended buying sites.
    I love buying on Etsy and have found some really great small sellers with awesome collections, maybe something about that?

  24. tracy says:

    Rachel cooked a white chicken spaghetti recipe last week on her show, but I cannot find the recipe anywhere. It was from last week 5/26-5/30. Can anyone help?

  25. Anne Pas says:

    I love your style as you make cooking easy and fun. Have you thought about a cookbook for diabetics? I would surely purchase it.

  26. Hi Rachael Ray team!
    I am writing from Johnson County, Kansas’ only domestic violence shelter that serves victims and their children throughout the Kansas City metro area. We are currently engaged in a capital campaign to expand SAFEHOME’s shelter, counseling center and children’s center. We are also very excited about our plans to open up a pet shelter adjacent to the shelter facility. As you may know, up to 48 percent of battered women delay leaving abusive situations in fear for what might happen to their animals, she said. More than two-thirds of pet-owning women entering women’s shelters report that their batterer has injured, maimed, killed or threatened family pets for revenge or psychological control. Unfortunately, we have heard of cases of pets being hurt or killed in domestic violence situations. It’s a real concern and we want to remove that barrier to victims seeking help. SAFEHOME appointed a pet shelter committee comprised of animal experts to design the shelter, which will be a free-standing, climate-controlled building designed to accommodate six dogs and eight cats. Also included will be a bathing station, play areas and outside exercise areas to allow owners and pets to interact. SAFEHOME is partnering with Great Plains SPCA for veterinarian care for animals in the shelter as well as foster care for the pets, she said. PetSmart will donate food and supplies.

    Knowing how important animals are to Rachael Ray, I am writing to inquire about whether she might join our efforts to complete the funding needed to begin this important project? Does she accept grant proposals?

    Any information would be appreciated! Thanks so much,
    Mirra Klausner, SAFEHOME, Johnson County, Kansas

  27. Katy S says:

    Hi There!

    I just received my first set of Rachael Ray bakeware as a wedding gift this week. I read the instructions to make sure I cleaned them correctly, so I washed them with mild soap and water and then laid them on a towel to dry overnight. I was shocked this morning when I found the bottom of my mini muffin pan had rust on the edges! I had never used it and washed it nicely. Ive had some Rachael Ray products before that were wonderful so of course I threw the sticky tags away as soon as I got them so I cant return them, I just wanted others to be aware of this issue, as I may not spend the money on Rachael Ray bakeware again. :-( I hope others have better luck.
    Katy S, Illinois

    • Jenn Giacoppo says:

      Hi Katy, I’m so sorry to hear you had problems. Did you talk with our customer service representatives at our manufacturer, Meyer? You can reach them at 1-800-214-8369 M-F, 7am-5pm PDT, and they should be able to help you out. Thanks! – Jenn, RachaelRay.com

  28. Cyndi Wile says:

    Hello, I’ve spent the last half hour trying to find a contact site to send a complaint. The positive comment is I absolutely love Rachael Ray’s Apple Cranberry Instant Oatmeal. The complaint is…as I was having a bowl of it for breakfast, I felt a hair in my mouth (which in itself is disgusting)…since it was first thing in the morning, and my hair was still a disaster, I figured it was my own, until I pulled it out, and the hair was threaded through a piece of oat! Couldn’t possibly have been mine, and must have happened in the packaging phase. Needless to say, the bowl, and the entire box of unopened packages went in the garbage. I would hope your company enforces policy on using hair nets! This was quite disturbing. I even took a picture of it with my cell phone, but cannot find a way to upload the picture to you. Hopefully no one else encounters this. It is just as bad as finding hair in your dish when you order something at a restaurant.

    • Jenn Giacoppo says:

      Hi Cyndi,
      Thanks so much for writing in, and I’m sorry to hear that this happened. That’s quite unusual to hear, and all of Rachael’s products are made with strict controls in place for health and safety. I can assure you this isn’t a typical experience. I’ll find out who to send your issue to! Thanks – Jenn, RachaelRay.com

  29. jane graves says:

    there was a recipe on your show around of the end of June that was a Ruban sandwich made with Brats,Red Cabbage,Apples and Onions I cant seem to find it cane you help Please
    Thanks Jane

  30. peter lehman says:

    Hey Rachael ,
    Love all your shows , big fan . You talk a lot about your big bash in Texas , well how about a little love for your native state. Northern New York has several wineries , a distillery , and a few micro-breweries . How about coming up and checking it out . Several of the establishments are in the Thousand Islands and there are several areas where a big bash could be held . We also have a two hundred + year old cider mill with in a 20 to 30 minute drive from there . So please consider coming up and spending some time exploring our beautiful area.

  31. Julie Boyer says:

    Hi Rachael,

    My name is Julie. I have been a fan of yours for years and a regular viewer of your show. I am so moved by what you do to help people every day. As I watched your show today with Bob Harper I sat and sobbed because I too over the years have gained over 100 lbs and cannot get it off. I am 46 years old I have struggled with depression for years. After retuning from living abroad in Italy for many years I could not find a job and slowly began to loose my motivation, my self esteem and began to put on weight. In the past few years I have made some strides going back to school and getting some help with the depression, but I cannot get the weight off. I would love to be part of the group that is planning on taking off the weight this year. I live in California and would love to come to your show and meet Bob. I am going to school to become a teacher and would really like to turn my life around.

    Thank you for all that you do. You are a true inspiration and an amazing woman.

    Julie Boyer

  32. hello i m name is Kevin john Dickman last week i m sand to Rachel ray a email she is work hard she not leave me a relay
    back to me please tell her i sand her e mall and tell her sand me e mall it she take time to sand me e mall
    thanks a lot kevin

  33. Lisa Daley says:

    Rachael Ray consistently touts using sustainable food sources and local farm markets, etc. Great.
    Question: To return any Rachael Ray product, people are directed to an address within the USA; however, all items I’ve ever seen in stores are ALL made in China.
    Why is her cookware NOT made in the USA?

  34. Sondra Motton says:


    I am in love with Rachel Ray’s Apple Cranberry Instant Oatmeal and I have not been able to find it on any shelves at any grocery store. Is there a way that I can but it directly form her site? Will it be back on shelves in stores soon? Other oatmeals aren’t as good as hers.


    • Jenn Giacoppo says:

      Hi Sondra! Sorry you’re having a hard time finding Rachael’s oatmeal at this time. Be sure to tell your store manager that you miss it, and you can always order it online! It’s available via a few outlets. Here’s an example. Thanks! – Jenn, RachaelRay.com

  35. Joani Ellis says:

    We wanted you to know how PAWSOME Rachael Rays Nutrish Jerky is for our furkids. They love it. We would like to know if in the future it will be made in much smaller sizes to use for training and tiny rewards. This would also be a bonus for the little dogs.


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